Lead Receptionist - Nampa 1st

GENERAL RESPONSIBILITIES      

This position is the senior position of front office reception staff, and is responsible for being the content expert at assigned clinics, under the supervision and direction of the Front Office Supervisor.  Provides leadership in establishing and maintaining a professional environment, with exceptional front office customer service, and provides on-going training and support to promote staff development. This position is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

MINIMUM QUALIFICATIONS

• Minimum one year of team leader or manager experience, or demonstrated leadership abilities.
• Experience in a health care setting directly related to the duties and responsibilities specified. This includes knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans and experience working with computerized billing and medical accounts receivable systems.
• Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
• Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relations and communication skills with a proven record of customer service excellence.
• Ability to handle stress related to demanding or difficult patients, competing priorities, and changing processes.
• Must possess visual or corrected acuity to read small print. Able to read and follow oral and written instructions
• Able to organize, prioritize, and coordinate multiple activities and tasks. Strong analytical and problem solving skills. Ability to work independently and use sound judgment. 
• Ability to work flexible hours with minimal supervision.
• Good math skills, including demonstrated ability to correctly calculate income, payment plans and sliding fees. Able to understand, analyze and explain patient accounts.
• Caring and compassionate disposition with a sensitivity to low income, ethnic minority community.
• Ability to gather data, compile information and correct errors.
• Is punctual, reliable and highly ethical.

Terry Reilly Health Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected Veteran status.

Current Openings for Lead Receptionist Nampa 1st Jobs at Terry Reilly Health Services