Office Manager - Caldwell

GENERAL RESPONSIBILITIES       

In collaboration with the Director of Integrated Operations, oversees the effective and efficient operation of the front office functions of assigned clinics. Responsible for supervision of assigned Front Office staff. Collaborates with leadership and clinical staff to ensure that the patient experience overall is positive. Establishes and maintains a professional and customer service oriented environment, while meeting corporate and departmental goals, objectives and policies.

ESSENTIAL DUTIES

• Supervises and directs the work of assigned front office staff in accordance with all applicable regulations and corporate policies and procedures.
• Ensures that assigned staff are meeting or exceeding corporate customer service objectives.
• Engages and develops staff through team building, performance coaching and problem-solving strategies and activities.
• Coaches, assists and holds front desk staff accountable in learning and understanding their duties and responsibilities.
• Monitors and provides performance measures and input to assigned staff on at least a biannual basis.
• In collaboration with the Director of Integrated Operations, defines, implements and monitors objectives established for Front Office functions.

• Ensures full utilization of assigned clinics. Monitors and maintains clinic schedules and templates. Utilization/Scheduling issues are quickly identified and resolved. Manages the Terry Reilly appointment system, ensuring that employees are instructed in proper input procedures and that clinician and patient schedules are entered correctly.
• Monitors and maintains the front office staffing schedule, including the review of staff time-off requests, ensuring that appropriate coverage is in place.
• Monitors and ensures the accuracy of data entry. Promptly identifies and addresses any issues associated with data entry, sliding fee verification, third party verification, and cash handling, till balances, bank deposits and overall policy compliance. Works closely with the Front Office Training Specialist, who will assist in the assessment of training needs and provide resources.
• Promptly investigates and addresses cash discrepancies.
• Ensures that thorough documentation is in place for identified training needs and performance measures.
• Works closely with leadership and others to ensure compliance with contract requirements including eligibility determination, data entry and documentation (e.g. for HUD, Community Development Block Grant, CHOIS). Compiles and submits required reports within established time frames.
• Works with the Director of Integrated Operations in identifying, designing and implementing any necessary system improvements throughout Terry Reilly clinics.
• In collaboration with the Director of Integrated Operations, monitors the budget to ensure expenses are within established parameters. Brings any concerns to supervisor.
• Ensures requests for information are handled promptly and effectively and staff maintains strict confidentiality.
• Ensures compliance with HIPAA/OSHA and other federal and state regulatory requirements along with established Terry Reilly policies and procedures.Responsible for promptly investigating and resolving patient incidents and complaints as they pertain to the front office.
• Advocates Terry Reilly's policies and procedures and standards of excellence.

MINIMUM QUALIFICATIONS

1. Minimum two years experience in a health care setting that is directly related to the duties and responsibilities specified. This includes knowledge of Medicare, Medicaid, and major insurance carrier regulations, procedures, and benefit plans and experience working with computerized billing and medical accounts receivable systems.
2. Intermediate level skills with Microsoft Office Suite, including Outlook, Excel and Word.
3. Ability to establish and maintain effective working relations with public and other staff persons. Strong customer relation skills.
4. Ability to prioritize and handle stress related to demanding or challenging patients, competing priorities and changing processes.
5. Hearing appropriate for telephone and customer duties. Must possess visual acuity to read small print.
6. Strong written and verbal communication skills.
7. Able to organize, prioritize, and coordinate multiple activities and tasks.
8. Strong analytical and problem solving skills.
9. Ability to work independently and use sound judgment. Able to set priorities, be organized and be a self-starter.
10. Ability to work flexible hours at various locations with minimal supervision.

EOE/AA/Vet/Disability

Current Openings for Office Manager Caldwell Jobs at Terry Reilly Health Services