Technology Trainer

GENERAL RESPONSIBILITIES       

The Technology Trainer is responsible for the development, coordination, presentation and evaluation of the Electronic Health Record (EHR) and related technology system training development programs in order to assure Terry Reilly has a qualified, competent work force.   Maintains competency to provide training to new users and seeks opportunities to train current users to optimize efficiency using the systems. 

 ESSENTIAL DUTIES

1. In collaboration with organizational leaders, responsible for the development of an annual corporate wide Technology Training and Development plan. Updates Training and Development policy to assure alignment with training needs.
2. Responsible for the development, coordination, presentation and evaluation of trainings implemented consistent with the Training and Development plan.
3. Coordinates logistics of technology trainings including curriculum development, educational materials, facility scheduling and setup, subject matter expert selection, employee scheduling, and training evaluation.
4. Monitor and measures the effectiveness of all training programs by conducting on-site visits.
5. Conduct specific training needs assessments to support the design, development and delivery of technology training programs and strategies
6. Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff.
7. In coordination with Corporate Trainer, develops and delivers mandatory employee trainings on compliance related topics identified in the Training and Development Policy.
8. Provides introductory trainings on quality improvement, quality improvement processes, patient centered medical home, and current initiatives in order to promote a culture of quality within the organization.
9. Supports corporate leaders in the development of work group specific training needs and/or competency training modules.
10. Tracks employee participation in corporate or work group trainings in ADP and/or MediaLab as appropriate.
11. Supports other corporate leaders in the development of survey tools as needed to garner input from employees related to organizational needs.
12. Provides initial EHR training as well as continuing support through group trainings, written communications and one-on-one interactions.
13. Develops maintains and delivers to appropriate employees training updates on system changes and effective use of system modules.
14. Performs data entry, either manually or using technology, when needed for data updates and testing.
15. Maintains accurate patient records by moving or removing documents as needed while adhering to compliance standards.

EHR Training Specialist

1. Provides initial EHR training to all clinical staff, as well as continuing support through group trainings, written communications and one-on-one interactions.
2. Responsible for the effective development, coordination, presentation and evaluation of EHR training and development programs.
3. Responsible for analyzing EHR training needs across all divisions and arranging suitable training solutions.
4. Observes in-clinic system use and offers appropriate one-on-one and group support for effective use of the EHR across all divisions through regularly scheduled and as needed on-site clinic visits.
5. Coordinates with system analyst to troubleshoots front-line support calls related to EHR usage from end-users, seeks resolution, provides additional training if necessary or escalates the issue to the system analyst if needed.
6. Coordinates all aspects of training design and delivery including curriculum development, educational materials, facilities scheduling and setup, selecting subject matter experts when appropriate, evaluating training resources and scheduling employees.
7. Maintains a user skills matrix based on completion of user training topics.

MARGINAL DUTIES

1. Educates and assists others who have corporate training responsibilities in training techniques and methodologies.
2. Periodic employee survey of training or development needs.
3. Participates in ad hoc teams or committees, as appropriate.
4. Assists Database Administrator, EHR, as needed.
5. Performs other duties as assigned by supervisor.

PERFORMANCE CRITERIA

1. Demonstrates an understanding of corporate training and education principles and strategies. Remains current on developments in training and instructional methodologies.
2. Uses appropriate and varied training techniques to reach all audiences. Writes for the appropriate audience with clear and appropriate skills.  Speaks clearly, concisely and uses words easily understood.  Exchanges ideas with others and listens with the intent to understand.
3. All new EHR system users receive functional training specific to their job duties in a timely manner.
4. EHR system users are competent and efficient using CPS.
5. Requests for assistance are completed in an expedient, accurate and timely fashion.
6. Reports and statistical spreadsheets are up-to-date, accurate, and legible.
7. Is helpful to internal and external customers at all times.
8. Meets all time deadlines as requested by supervisor.
9. Confidentiality is maintained and HIPAA policies are complied with at all times.               

MINIMUM QUALIFICATIONS

1. Specialized training or certificate and/or related experience in the field of education, training, and employee development.
2. Extensive knowledge in adult learning theories, needs assessments, teaching and instruction for individuals and groups, appropriate use of varied training methods, and measurements of training success.
3. Advanced computer skills, including knowledge of training tools such as Windows, Outlook, Word, Excel, PowerPoint, and Publisher.
4. Extensive knowledge in training and learning software such as Articulate Software and Learning Management System (LMS).
5. Extensive knowledge in Electronic Health Record Software and clinical usage.
6. Excellent analytical and problem-solving skills.
7. Excellent conceptualization and communication (verbal and written) skills, as well as strong interpersonal and relationship building skills.
8. Requires excellent one-on-one and group presentation and facilitation skills.
9. Is assertive and confident with the desire and ability to work with clinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses).
10. Ability to collaborate and work effectively with organizational leaders in the development and implementation of the Training and Development Plan.
11. Possess strong planning and organizational abilities with attention to details.
12. Ability to work independently and use sound judgment.
13. Ability to multi-task, prioritize responsibilities, and meet deadlines.
14. Must have reliable transportation.

PREFERRED QUALIFICATIONS

1. Bachelor's degree in the field of education, training, and employee development.
2. Experience working with GE Centricity Practice Solution and/or GE Centricity Practice Management software or other related electronic health record system.
3. Experience teaching adult learners.
4. Experience running reports using Crystal Reports.
5. Understanding of database basics.
6. Experience utilizing administration modules to create and maintain user accounts.
7. Experience with Microsoft Office tools, including Word, PowerPoint, and Excel.

Current Openings for Technology Trainer Jobs at Terry Reilly Health Services